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When Is Excellence Not Enough?

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WaqasAltaf
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Supply Network Guru
Re: Excellence is Never Enough
WaqasAltaf   1/23/2013 10:03:50 AM
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@ tirlapur

Well I would reiterate that importance of the employee to the organization is reflected in the pay revision and promotions as it shows that immediate manager and the organization wants to retain the employee. It is the performance evaluation that is dependant on the manager's discretion who may turn out bias.

Anna young
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Teamwork
Anna young   1/22/2013 8:40:46 AM
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 'Teamwork is what top executives need to deliver winning products - not just a supply chain structure that prides itself on being agile and cost - effective'

Bolaji I agree. Teamwork represents a roadmap for realizing steps toward optimum supply chain performance.

tirlapur
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Supply Network Guru
Re: Excellence is Never Enough
tirlapur   1/21/2013 12:05:06 AM
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However, staff member can analyze his or her important when it comes to pay rise or promotions

@WaqasAltaf, Pay rise and promotions doen't necessarily reflect the importance of the employee. Many a times pay rise and promotions depends mostly on the manager under which the employee is working. I have seen many of friends who were important team player in the project quitting their jobs because they didnt get enough pay-hike.

FLYINGSCOT
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Supply Network Guru
spot on
FLYINGSCOT   1/18/2013 4:04:13 PM
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I see this very often, people from all different groups trading ideas and making compromise to deliver the best products and services.  All groups in a company need to work together to find the optimum solution.

AzmatMalik
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Production Synthesizer
Re: Teamwork
AzmatMalik   1/18/2013 2:17:07 PM
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The farther you are from the front lines the less recognition you will get .. true in the military, true in most business organization, and perhaps true in education.

The soldiers (more likely their commander) get credit for capturing enemy territory. The sales (and perhaps marketing) will get credit for a big order, or a new customer. The teacher may-will get credit for an outstanding student. Everyone (barring outliers) of these have to have a strong-excellent support-infrastructure: the infantry couldnt capture the hill without a very well greased supply chain; the salesteam would not capture the customer without a great product and assurance of operation-supply etc (and continuity of supply guaranteed by an outstanding supply chain team), the teacher (generally) couldnot develop an outstanding student without the support of many others (including parents)

So, do not despair. Supply chain, even if not recognized DOES play a critical role in an organization. If you want extreme recognition, perhaps you should either be in sales or an actor ... you succeed with great fanfare, and also fail when you do not perform.

 

Bolaji Ojo
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Re: Teamwork
Bolaji Ojo   1/18/2013 9:14:28 AM
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WaqasAltaf, Sometimes a department gets engrossed in its own goals and forgets that the corporate success is more important than the unit's achievement of its own objectives. As you noted, it's critical that the units of the company collaborate and aim for "perfection" together.

WaqasAltaf
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Supply Network Guru
Re: Excellence is Never Enough
WaqasAltaf   1/18/2013 9:11:15 AM
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@ Azmatmalik

"The word 'average' has been so degraded, and the word 'excellent' so overused that neither really makes sense any more."

So true. Mostly the executive management doesn't prefer appreciating the staff too much so that they don't become over-confident. However, staff member can analyze his or her important when it comes to pay rise or promotions. Also, some functions in the some organizations are just considered 'hygeine factors'. If they aren't performing well, they are a problem and if they performing well, they  had to be that way, nothing to appreciate or be glad about. Unfortunately, supply chain and finance are often classified in that category.

Bolaji Ojo
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Blogger
Re: Excellence is Never Enough
Bolaji Ojo   1/18/2013 9:10:57 AM
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Incredible analysis AzmatMalik. I like the way you expressed the comments and can't agree more. What is excellence in any case and how can a company surpass excellence once achieve? Perhaps continuous improvement is a far better target. Some years ago I wrote an article in which I stressed that Dell would be in danger of losing its market leadership once competitors figured out a way to match its supply chain "excellence." It has since happened!

WaqasAltaf
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Supply Network Guru
Teamwork
WaqasAltaf   1/18/2013 9:03:28 AM
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Bolaji, I agree with your point that there is no level of performance by supply chain that can satisfy executives. However, supply chain staff, esp the ones responsible for distributing the end-product to the market, are often complaining about the product quality and the specifications required by the market which are not in the company's product which makes it difficult for them to market the product. The point is teamwork is important no matter what the trends say.

AzmatMalik
User Rank
Production Synthesizer
Excellence is Never Enough
AzmatMalik   1/17/2013 11:26:18 PM
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Years ago when we instituted the relative grading in annual reviews there was an uprising when people were graded as average on ANY attribute. Just like everyone's child is above average, every worker also thinks he-she is above average. The word 'average' has been so degraded, and the word 'excellent' so overused that neither really makes sense any more.

Usually 'excellence' is 'far above average', or perhaps the 2nd or 3rd SD above average. But the refernce point is unknown. WHAT is 'excellent'? Relative to 'best practices'. But by the time the best practices are recognized as such, they are already NOT best practice, and have become the 'average'.

Aiming for 'best practices' as a goal is a guarantee for failure. Organizations need to establish their own metrics, and aim for continuous improvement to 'perfection'. Of course much easier said than done, but better than sitting on the laurels of having achieved-met the best-practices metrics.

 



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