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Time to Focus on Returns

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_hm
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Supply Network Guru
Promise to consumer
_hm   1/30/2013 7:59:00 PM
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Manufacturers and vendors with their sales representative do promise many features in product available to consumers. But when one arrives at home and read specification and operation in detail, they realise they were not exactly truthful. So option left for consumer is to return these expensive products.

Also sales people on commission, do push product wrongly. They know product will mostly come back. Sometime quality is also problem.

Product return is integral part of healthy business practice in consumer market.

 

FLYINGSCOT
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Supply Network Guru
yikes
FLYINGSCOT   1/30/2013 12:52:51 PM
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Thanks for the stats.  I have often wondered how some companies make money when it is common for their goods to be returned.  I suppose that is why retailers in the UK like Comet are going out of business.

SP
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Supply Network Guru
Time to Focus on Returns
SP   1/30/2013 5:28:26 AM
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sometimes stores give heavy discount on online shopping to reduce rush at shop. I guess it makes lot of sense to do online shopping.

Jacob
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Supply Network Guru
E Commerce the convinence
Jacob   1/29/2013 11:16:24 PM
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Jim, there is no doubt that consumerization habits may go up in coming years. Everybody have a good/surplus financial income and this will increase the purchasing power. Moreover the convenience of online technology made them to redefine the way of shopping too.

Douglas Alexander
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Blogger
Many unhappy returns
Douglas Alexander   1/29/2013 3:02:27 PM
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Interesting series. I will follow this. IT is great to have actual numbers to impress us with the magnitude of the problem. Several months ago, I signed up for Amazon Prime for $79/year. This allows me to get all my purchased goods shipped to me for free. As Amazon gets deeper into the product mix and broadens their offerings, do you think that manufacturing companies could switch their distribution sourcing to buying direct from Amazon with free shipping? As I do have some experience in matters of freight forwarding and import and export costs, I know how troublesome handling logistics can be and how costly the fees are after everyone in the chain is paid. Imagine if Amazon offered free returns. Take your Christmas returns number and defray that cost to Amazon. Is there enough information to determine if a company like Amazon could absorb the returns cost and still make a profit on overall sales?



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