Design Con 2015

Centers of Excellence Drive Supply Chain Transformation, Part 2

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Jacob
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Supply Network Guru
Systematic Vs Unplannede incidents
Jacob   8/5/2014 12:38:51 AM
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"Systematic and sustainable improvement initiatives empower the central actors in your enterprise to write their own story, as opposed to letting outside forces and unplanned events dictate the plot"

Rich, No doubt about that; however most of the time unplanned events/incidents can over ruled all such systematic planning's.

SP
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Supply Network Guru
Re: Systematic Vs Unplannede incidents
SP   8/5/2014 2:26:56 AM
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So true. On customer care side I read a very interesting line somewhere " YOur customer doesn't care how much you know unless he knows how much you care".

IN my experience I have felt this to be very true. Good follow up, clear communication and sometimes understanding unsaid things goes a long way.

Jacob
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Supply Network Guru
Re: Systematic Vs Unplannede incidents
Jacob   8/6/2014 4:26:33 AM
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"So true. On customer care side I read a very interesting line somewhere " YOur customer doesn't care how much you know unless he knows how much you care". IN my experience I have felt this to be very true. Good follow up, clear communication and sometimes understanding unsaid things goes a long way."

Sp, you may be right. First the CSR peoples may not be well educated with the product and services. Many times I had seen they put the call on hold for to refer either Manuel or online documents, to clarify the query.

tirlapur
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Supply Network Guru
Re: Systematic Vs Unplannede incidents
tirlapur   8/13/2014 9:39:51 AM
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Most unplanned incidents include market crashes and disasters. If logistics departments in supply chains could be up to date about these factors then that would be great. For disaster management they could get feeds from sensor networks all over the world and the company can also install motion detectors inside the factory to prevent damage.

Jacob
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Supply Network Guru
Re: Systematic Vs Unplannede incidents
Jacob   8/14/2014 12:28:57 AM
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"Most unplanned incidents include market crashes and disasters. If logistics departments in supply chains could be up to date about these factors then that would be great. For disaster management they could get feeds from sensor networks all over the world and the company can also install motion detectors inside the factory to prevent damage."

Tirlapur, your ideas are good but far away from reality and implementation.

Rich Krajewski
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Supply Network Guru
That should
Rich Krajewski   8/7/2014 5:21:01 AM
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"inject innovation into an organization's culture"

 

That should be interesting to watch them get it right in the old culture.

tirlapur
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Supply Network Guru
Supply Chain Crisis Management
tirlapur   8/13/2014 9:35:26 AM
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What msot supply chain company CEO's and Managers overlook is attention to their clients. Most supply chain companies do not directly sell to consumers, but they sell to their clients, which consists of other companies. If they could track the growth of such other companies then they could manage marketing disasters by knowing if the client company has pushed all the chip or is there a potential for the client companies to break their sales pitch in the market.



More Blogs from Rich Becks
The most effective way to improve your supply chain is to establish centers of excellence that help executives become the leaders they need to be to move the supply chain into the future.
Successful deployment of a multiple supply chain structure to support corporate goals is best achieved through a managed services model

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