During a recent interview with a journalist, I saw her scowl at her smartphone. She was disappointed that the smartphone did not provide the basic functionality she needed the most: easy voice recording. Every call and SMS disrupted her recording and forced her to go back and restart the recording. Her requirement was simple: "resume-able" recording, which would be an easy-to-implement feature if the designers had the foresight to plan for the way the consumer would use the device.
Considering real use scenarios during product design can make a significant difference in customer satisfaction levels. Use patterns can better define everything from the industrial design to the internals: the look, feel, and size of the product, GUI, sensors, middleware, and silicon. And the more evolved designers are increasingly adopting this approach across the infotainment and industrial spectrum.
How does this approach work in a real infotainment scenario? Let's take a real-life look at a mobile handset manufacturer addressing the North American market. The manufacturer has segmented its market into three target user segments -- teenage gaming and social users, office productivity users, and Internet browsing and voice services users. Each of these segments has diverse design requirements.
Teens expect their mobile devices to handle intensive graphics and data communications. The office goer values connectivity and enterprise integration, while the no-frills user expects good audio and a good display interface. As a result, the form factor, icons, keys, GUI, and every subsequent layer from middleware, operating system, and chipsets to battery management are different for each segment. For the final outcome to be a use-driven product, these requirements need to be kept in mind in the design architecture and manufacturing stages.
To implement this approach, a mobile handset manufacturer needs the ability to:
Study and anticipate customer use.
Conceive the product in its entirety. This calls for an ability to relate competency across technologies, like industrial design, GUI, presentation workflows, networking, audio/video/graphics technologies, mobility applications, middleware, silicon, and power management, to the identified use patterns.
Put together all the building blocks within a stringent time frame, price, and performance point. This calls for interdisciplinary delivery teams, program management, and quality to provide a multifunctional perspective and to facilitate the parallel design of product and process to reduce design iterations and production problems.
Developing all these abilities in-house, at a large scale, is an expensive proposition. Most OEMs are finding that collaboration and co-engineering with R&D and engineering service providers help fill the gaps in the capability spectrum and can allow significant improvement in the realization of use-based designs and the speed to market.
In my next blog, I shall discuss how to identify the right R&D services provider to ensure your next generation product fulfills user expectations. After all, the end user is the new crowned king!
Sanjay, rather than offering ‘what the customer needs’, is it good to offer ‘what the company wants to sell’? Personally I don’t agree with it, am looking for what I need rather than what is available in market. Ultimately the customers are forced to cope up with the available products in market because they need something to cater their minimum requires.
Clairvoyant, I strongly believe that like apple certifying all its apps through I store, android also has to employee a similar mechanism. I read from one of the survey report that there are too many security loop holes in Android and hence may be chances for spy apps to tap your datas and vital info’s.
Hi Bolaji. Very relevant point - and also the Innovators Dilemma. Most product managers will take decisions on prioritization of product features/attributes. These will be a combination of what they see as likely usage patterns and what are evident trends. Apple is probably one company in recent times which has created product categories and hence can say that they designed and created a category.
Hi Altaf. Ref my response to Barbara. Delivering personalized products is more viable today using apps as a differentiator. For folks like yourself who want it all, the app store is the route. 99% will probably use the base platform + base apps
Hi Barbara. What you are describing is typical of a product definition approach aimed at being everthing to everyone. With technology (especially for mobile products), the approach needs to to segment the market very sharply - i.e. the teenage phone, the phone for busy moms, the corporate manager phone. They can use the same base platform for the most part. The personalization will come from delivering the original product with limted apps which are targeted to the usage of the identified customer. If the customer wants other add ons, they can download them from an app store
Completely in synch. The understanding of how to test the functionality and defining it in the early stages + getting the testing done by an independent entity allow faster and more comprehensive product releases
Hi, T.Alex. What I was meaning is there is not only one company who creates, or controls apps for Android, because it is opensource. Therefore, it is very hard to control the apps and ensure they are fully tested before being realeased to the public.
Sanjay, One quite successful company is noted for saying it doesn't conduct surveys of its customers to determine what they need. In fact, the ex-CEO once said the company gives customers what it believes they need and that customers don't know what they need. Do you subscribe to this viewpoint?
EBN Dialogue enables and encourages you to participate in live chats with notable leaders and luminaries. Not only editors and journalists, but the entire EBN community is able to comment and ask questions. Listed below are upcoming and archived chats.
Thailand Stages a Comeback Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Microsoft Surface: Potential Winners & Losers What are the implications for the electronics industry supply chain of Microsoft Corp.'s decision to launch its own tablet PC? Join industry veteran and EE Times' systems and OEM expert Rick Merritt on Tuesday, July 3, at 12:00 pm EDT for a Live Chat on this subject.
Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Peter Drucker famously said "Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window." Yet in the razor's-edge world of electronics—with a lean supply chain and just-in-time demands—the need to know the future is vital.
While no one really can accurately predict the future, we can take guidance from another Drucker saying which is the best way to predict the future is to create it.
You've heard the saying "the No. 1 supply chain risk is your people." That hasn't always been the case. But today's complex global supply chain requires a new type of multitalented employee. It's one who understands, finance, marketing, economics, is savvy with technology, graceful with relationships and can think analytically.
Where are these people? Are universities properly preparing the next generation supply chain professionals? How do train your existing workforce for these new, demanding positions?
Brian Fuller, editor-in-chief of EBN, will lead a 60-minute Avnet Velocity panel discussion that will ask and answer these and other questions swirling around today's supply-chain talent challenges.