Multi-Channel Distribution: Can You Handle It?

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Rich Krajewski
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Supply Network Guru
That comes
Rich Krajewski   7/9/2014 5:47:05 PM
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"A customer will place an order online and then not be sure if it went through, so they call our call center and make an identical order and we end up shipping and invoicing twice."

That comes from hiring lousy programmers, to save a penny and then lose a dollar. Companies with those problems deserve their problems, it seems to me.

Jacob
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Distribution overheads
Jacob   7/3/2014 3:25:34 AM
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"More than half of the surveyed companies identified reducing costs associated with order fulfillment as their top concern, closely followed by fulfilling more orders, faster, and at lower cost in addition to improving order fulfillment and distribution efficiencit"

Frank, truly speaking it's a challenge. When fuel and manpower costs are increasing day by day, reducing the overhead expenses is very difficult. The most suitable solution is keeping the warehouse vey near to industrial hub or maintaining small hubs across various industrial hubs.

Jacob
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Supply Network Guru
Re: most stuff can be bought online
Jacob   7/3/2014 3:20:16 AM
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"Sometime ago, bookshops like Border were thriving. Now they are already killed by online and e-books alternatives. Mobile devices and pleasant experience of online shopping push companies to go forward with e-commerce."

Alex, now SaaS based apps is available for reading the books through Smartphones. We can also order e books through certain apps.

t.alex
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most stuff can be bought online
t.alex   7/2/2014 10:01:08 AM
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Sometime ago, bookshops like Border were thriving. Now they are already killed by online and e-books alternatives. Mobile devices and pleasant experience of online shopping push companies to go forward with e-commerce.

SP
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Multi channel distribution
SP   7/2/2014 1:49:31 AM
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Its difficult to believe that if one customer orders the same stuff twice one by online and since it didnt go through he/she ordered by calling and its gets shipped and invoiced twice. Its quite likely that receipt of order can happen twice but how come the same mistake happens in invoicing and shipping without being noticed. One person, one address and if there is a similiar order it must be checked with the the customer prior to shipping. Imagine if its an expensive product and customer denies to pay for it two times.



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