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Managing When Your Eggs Are (Almost) All in One Basket

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nimantha.d
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Re: Hard but sometimes necessary action
nimantha.d   7/28/2013 12:41:29 PM
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@Syed: Yes but if they are not willing to switch let them be there with the old customer and face the risk. Its nothing that the other party can do. It's the customer who has to take the decision and the risk. 

syedzunair
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Re: Hard but sometimes necessary action
syedzunair   7/26/2013 1:13:49 PM
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Mr. Roques:

That is a difficult question. A client evaluates many things before switching suppliers and one of them is the cost. The delivery times, delivery excellence, payment terms, past relationships etc everything matters. Switching is a difficult task because you are putting many things on stake.

pocharle
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Re: Hard but sometimes necessary action
pocharle   7/25/2013 7:21:55 PM
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Very true

Mr. Roques
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Re: Hard but sometimes necessary action
Mr. Roques   7/25/2013 4:29:44 PM
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When a client evaluates his suppliers, how does he rank price and intrinsic areas? How much extra money is he willing to spend to stay with your company instead of going to the competition with a lower price? Does it always comes down to the numbers?

syedzunair
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Re: Hard but sometimes necessary action
syedzunair   7/25/2013 4:10:32 AM
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Yes, ideally that must be the case. However, in reality we often see/hear that these 'good-bye's' are not that smooth. 

pocharle
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Re: Hard but sometimes necessary action
pocharle   7/24/2013 8:17:48 PM
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It is a tough decision but you must do it with professionalism & not burn any bridges. There must be agreeance from both sides or it just won't work out until the terms of the initial agreement is up, if there is one.

syedzunair
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Re: Hard but sometimes necessary action
syedzunair   7/24/2013 1:41:25 AM
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@pocharle:

Parting ways with customers is a very difficult decision. The word of mouth effects business adversely. If you part ways with a customer and they spread rumours or leak the agreement details it would effect the upcoming business deals. 

syedzunair
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Re: Re : Managing When Your Eggs Are (Almost) All in One Basket
syedzunair   7/24/2013 1:36:01 AM
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@tirlapur:

I wouldn't say that they are bad customers. They are probably difficult customers who like to bargain more than the others. Bad customers are the ones' who end up delaying payments, creating nuisance over petty issues etc. 

Even if the SMB's have these sort of clients they can manage them with lesser profits in the short run. The clientele actually encourages other bigger players to opt for a company. 

syedzunair
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Re: eggs sometimes grow in to ostriches
syedzunair   7/24/2013 1:24:58 AM
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@FLYINGSCOT:

Even if a small firm becomes large the service must remain up to the mark. As a service provider you cannot differentiate in between small & large clients. So, if the service level stays constant there would be no issues. 

Jacob
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Re: Hard but sometimes necessary action
Jacob   7/23/2013 12:59:41 PM
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1 saves

'It is very important to approach the customer with open mind and be inquisitve bout their strategies'

elctrnx, you are right. Open mind approach is very important and this will helps the customers to start from scratch or from zeroined condition.

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