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Consult Your Best Business Consultant – Your Customer

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tech4people
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Re: listening to your customers
tech4people   9/22/2013 11:35:16 AM
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Eldredge,

Yes its most definitely true.

What customers are looking for(above all else) is that you are genuinely interested in Working with them and Providing Services of Value to them.

If you can do that;That's Half the battle won there and then.

 

 

Hailey Lynne McKeefry
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Re: listening to your customers
Hailey Lynne McKeefry   9/20/2013 8:19:49 PM
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@Eldredge, i'm willing to bet that after several of those intertactions, customer trust will grow substantially--and perhaps the conversation gets easier.

Eldredge
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Re: listening to your customers
Eldredge   9/19/2013 8:45:34 PM
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@Hailey,

   I have had times when a customer was trying to describe their needs without disclosing proprietary information. In those cases, they usually know that they are being vague, and if you ask intelligent questions that show you are approaching the problem from the right assumtions or perspective, it makes a good impression.

Hailey Lynne McKeefry
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Re: listening to your customers
Hailey Lynne McKeefry   9/18/2013 9:23:07 PM
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@everyone, i'd be interested if you have encountered examples of this in your business lives? Do you have a product example where listening the customer made it better? Do you have an instance where a failure to consult led to a disaster? I'd love to hear about it.

Hailey Lynne McKeefry
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Re: listening to your customers
Hailey Lynne McKeefry   9/18/2013 9:21:49 PM
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@Michael Allen, reallly excellent point. And, you end up with customers that think you are incredibly wise and clever. People truly appreciate it when they feel like they are being heard--it ends up making you look good and really solidifying the relationship.

Eldredge
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Re: listening to your customers
Eldredge   9/18/2013 8:32:50 PM
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Also, when listening to your customers, try to uncover what they are really trying to accomplish.


@Michael,

   Great advice. Customers aren't always forthright with what they are trying to accomplish.Sometimes they assume you already understand their goals, even if they haven't provided adequate information. Other times, they may be trying to prevent disclosre of sensitive or proprietary information. Probing questions may be required to discern the problem clearly.


 

nimantha.d
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Re: The Customer is Always Right?
nimantha.d   9/17/2013 11:24:51 PM
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@Eldredge: I watched it and it was awesome. I think this is what we require. And informative session which has the capability to capture the mid set of the viewers.   

Michael Allen
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listening to your customers
Michael Allen   9/16/2013 2:36:48 PM
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Frank, this is great advice. Also, when listening to your customers, try to uncover what they are really trying to accomplish. When you understand the real problem you're in a much better position to help them solve it.  Then by combining your knowledge with theirs, you can often come up with a solution to accomplish that goal better, faster and cheaper than they'd have done if you just delivered the specific thing they were asking for without understanding the bigger picture. 

Eldredge
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Re: The Customer is Always Right?
Eldredge   9/15/2013 10:12:18 PM
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@Hailey,

   Interesting concept for a TV show - I haven't senn it yet. I'll try to catch an episode.

Wale Bakare
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Supply Network Guru
Re: The Customer is Always Right?
Wale Bakare   9/15/2013 5:47:28 AM
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>>Any advice to organizations on how to stay focused on hearing rather than being right?<<

I would suggest empathetic with customers can make them reason along and heed to whatever advises

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