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From B2B to Control Tower

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Barbara Jorgensen
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Key advantage to control towers
Barbara Jorgensen   10/12/2012 2:54:06 PM

Hi Pascal: it's one thing to see something go wrong and another thing to fix it. I can't help but picture Air Traffic Control when they can't communicate with a plane. But Aberdeen's definition is spot on: "...the ability to drill down to the root cause of a problem and resolve it from that view." The ability to head off or mitigate a disruption is a significant benefit to these systems. And, as you note, they are protcol-independent.

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Information sharing between business partners can be useful, but the drive for innovation suffers when there is too much information.
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