Climbing the Reverse Logistics Mountain

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Re: Finally
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Re: Finally
HaileyMcK   7/18/2015 2:16:53 PM

eStefdebont, thanks! Clearly, organizations won't get behind green initiatives until there is clear business value and I believe we are getting closer to that.

In the organizations you have seen, has the focus been more customer or operations? And what do you think is behind that?

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stefdebont   7/18/2015 3:13:58 AM

Great article.

Finally the importance of Reverse Supply Chain Management is recognized. There are so many reasons for returns:

- distant selling

- service and warranty

- recall

- take back and trade in

My view on the reverse chain is that is should both cover a "customer service" side and an "operational" side. Companies that take reverse logistics serious will only benefit if they are able to unlock the values from both sides.

What my company is doing: we have and are still heavily investing in developing Returns Management Software as a Service to brands and retailers.

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EBN Dialogue enables you to participate in live chats with notable leaders and luminaries. Open to the entire EBN community of electronics supply chain experts, these conversations see ideas shared, comments made, and questions asked and answered in real time. Listed below are upcoming and archived chats. Stay tuned and join in!
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Increasingly chief procurement officers (CPOs) are re-shaping their organizational role to focus on creating results far beyond cost controls. A new IBM survey explores how.
Live Chat 11/12: Examining the Cyberthreat to Supply Chains
The number of cyberattacks is on the rise and hackers are targeting the supply chain. Drew Smith, founder and CEO of InfoArmor, will be on hand to discuss the reality of today's threat landscape and what to do about it.