OXFORD, U.K. -- RS Components, the world’s largest high service distributor of electronics and maintenance products, has received the 2010 Distribution Excellence award for EMEA from Agilent Technologies. This annual award reflects the outstanding sales performance achieved by RS on Agilent products in the last 12 months and was presented during their EMEA distribution conference in Barcelona.
Benoit Neel, VP Sales and General Manager, EMEA region for Agilent said: “2010 provided an interesting sales environment as the markets rebounded from the downturn of the previous year. Throughout the year RS has made a huge impact in helping Agilent to grow market reach and customer numbers across the EMEA region. Our congratulations go to the whole team.”
“Our relationship with Agilent has grown and strengthened throughout 2010 and we are delighted to be presented with their Distribution Excellence award,” said Jonathan Metcalfe, Global Strategic Supplier Manager for RS. “The outstanding support provided by the Agilent distribution team together with its market leading products has enabled RS to achieve market-leading growth rates on their product range. We are looking forward to building on that success in the coming year.”
The broad portfolio of products and supporting documentation from Agilent Technologies is available from RS and can be easily accessed at rswww.com.
Yes this may be an isolated case or may be not because most people choose to not have the trouble of informing others or they just gave up.
Anyway isolated or not is not the case as this incident demonstrated that ignorant of the people working there.
The company systems is well and intact but the ownership feeling of the people working there are not.
1st mistake was not checking and updating obsolete informations. 2nd mistakes is not putting themself in the customer's shoes. 3rd mistakes is atitute of not taking things seriously as in the span of 3 months (still counting) not refunding and make serious effort (compansate) to recover this customer.
Let me ask you sir, looking at my case don't you thing it is out of the line?
I been in customers service line for 10yrs, never did I do such a thing before. Now I am managing 50 employees. I have a case of late delivery, I instructed my sales personel to drive 8hrs directly to the customer to deliver the goods herself F.O.C and recover the customers. Now the customer has been with us for more than 5 years.
IT IS THE PURE / SINCERE EFFORT / OWNERSHIP THAT COUNTS. THAT IS WHY THE HONOR SHOULD BE REVIEW UNTILL ALL ANGLE IS RECTIFIED.
EBN Dialogue enables and encourages you to participate in live chats with notable leaders and luminaries. Not only editors and journalists, but the entire EBN community is able to comment and ask questions. Listed below are upcoming and archived chats.
Thailand Stages a Comeback Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Microsoft Surface: Potential Winners & Losers What are the implications for the electronics industry supply chain of Microsoft Corp.'s decision to launch its own tablet PC? Join industry veteran and EE Times' systems and OEM expert Rick Merritt on Tuesday, July 3, at 12:00 pm EDT for a Live Chat on this subject.
Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Peter Drucker famously said "Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window." Yet in the razor's-edge world of electronics—with a lean supply chain and just-in-time demands—the need to know the future is vital.
While no one really can accurately predict the future, we can take guidance from another Drucker saying which is the best way to predict the future is to create it.
You've heard the saying "the No. 1 supply chain risk is your people." That hasn't always been the case. But today's complex global supply chain requires a new type of multitalented employee. It's one who understands, finance, marketing, economics, is savvy with technology, graceful with relationships and can think analytically.
Where are these people? Are universities properly preparing the next generation supply chain professionals? How do train your existing workforce for these new, demanding positions?
Brian Fuller, editor-in-chief of EBN, will lead a 60-minute Avnet Velocity panel discussion that will ask and answer these and other questions swirling around today's supply-chain talent challenges.