The survey asked about EDI systems of whatever type or provider was being used. Most systems are either one type or another, so it is unlikely that the same system would be both locally installed AND SaaS... though some are both locally installed and alternatively remotely managed. There was no distinction between home-grown and commercial.
The intent was to find out about installed, managed, and SaaS rather than to find out about specific brands.
Could you please clarify something for us? Is the survey comparing the same systems with the only difference being where the system is hosted (internal vs cloud) or are you comparing cloud based external commercial systems with home grown internal EDI systems (ie. internally developed and not commercially available outside)?
The survey did ask about preventing downtime and nearly all respondents said they saw no way to completely eliminate down time, but minimizing negative effects, length and frequency were the most optimistic possibilities.
As for internal applications being satisfied with the resolutions put into place, my guess is that there is some employment protection in process here. Certainly SaaS systems can lead to reduced staffing requirements, not to mention reduction in local control of the systems.
This was a very interesting survey. It would appear that some respondents are still happy with issues being resolved internally even though they suffer the most outages. I wonder what would be the case for the companies if they started using SaaS services instead. I would think that if some companies saw the results of this survey, they might consider moving some things into the "cloud".
The survey produces interesting results and it makes sense with the current cloud services provided by companies nowadays. Those who specialized will definitely know better how to reduce the downtime, something equivalent to monetary penalty in most contracts.
EBN Dialogue enables and encourages you to participate in live chats with notable leaders and luminaries. Not only editors and journalists, but the entire EBN community is able to comment and ask questions. Listed below are upcoming and archived chats.
Thailand Stages a Comeback Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Microsoft Surface: Potential Winners & Losers What are the implications for the electronics industry supply chain of Microsoft Corp.'s decision to launch its own tablet PC? Join industry veteran and EE Times' systems and OEM expert Rick Merritt on Tuesday, July 3, at 12:00 pm EDT for a Live Chat on this subject.
Join EBN contributor Jennifer Baljko on Thursday August 23, 2012, at 11:00 a.m. EST for a live chat on how electronic manufacturers in Thailand have shored up their supply chain to reduce the impact of future natural disasters.
Peter Drucker famously said "Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window." Yet in the razor's-edge world of electronics—with a lean supply chain and just-in-time demands—the need to know the future is vital.
You've heard the saying "the No. 1 supply chain risk is your people." That hasn't always been the case. But today's complex global supply chain requires a new type of multitalented employee. It's one who understands, finance, marketing, economics, is savvy with technology, graceful with relationships and can think analytically.
Where are these people? Are universities properly preparing the next generation supply chain professionals? How do train your existing workforce for these new, demanding positions?
Brian Fuller, editor-in-chief of EBN, will lead a 60-minute Avnet Velocity panel discussion that will ask and answer these and other questions swirling around today's supply-chain talent challenges.