Someone pointed this out to me. It includes illustrations like "“Well, these computers, they are all . . . krappe. They don’t last. I don’t know why, but they don’t. I am installing a new hard drive. You mustn’t blame yourself.”
Quality product life and assurance from companies when coming to their products will win the market. By my own experience i can say Dell laptop will be sent back to store more times than a Apple may thats the reason Dell has larger number of repair depots. The life time for a product is a key for any company to stay in the market for longer time with profits.
Service is definitely very important. At a time when people can find the products they want from a variety of manufacturers or retailers, it is the service provided that sets some enterprises apart from the rest.
Your team at Accenture got it right, the customer service experience during a purchase and brand reputation play a great role in my decision making for major appliance purchase. What is also important to me is the company's follow up repair support history. Yes, the "Maytag Repairman" context is very important to give the peace of mind I need when purchasing these expensive items.
@Jaden: I agree with you. I purchased high end HP desktop and had blue screen in one week. I spent quite many futile hours with HP support, knowingly misguiding. Very poor standard. I will prefer Dell for very good service. I do not know what is wrong with HP.
@tech4people, that's easy, first of all, a 2-3 year old phone won't have 4G. And Android wasn't as common back then, and even if you do have one of the early Android phones it's very likely that updates for it have stopped. 2-3 years in the cell phone world is a long time, my last phone that I had for 2 years was Windows 6.5 based. Obviously that's been completely abandoned at this point.
If you are at all interested in apps, a 2-3 year old phone probably isn't very useful at this point (maybe the situation is slightly different with iPhones, however).
Yes, you're correct that if you're just looking to talk/text a 2-3-year-old phone is probably going to be OK... but using that logic, you could still use a land line and be just fine.
Phones have dramatically improved in a short period of time. The quality of the camera on that old phone is likely to be pretty poor as well, for example.
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