About your point on email, I totally agree that email isn't always king. Instead, often it results in misunderstandings betweeen people. However, you can't set this feature aside because to keep things documented, this is necessary.
Jane, supply chain manager must have good adaptibility skills. Most remain focused on operational issues which are many by the way in the supply chain. Further, what I have seen in my organization is that IT does not participate in providing these applications proactively. Managers have to follow up and give the name of the application that they need to communicate. In that case, for a manager, for instance, who does not know what Lync is all about, he cannot take benefit from the tool.
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EBN Dialogue / LIVE CHAT
EBN Dialogue enables you to participate in live chats with notable leaders and luminaries. Open to the entire EBN community of electronics supply chain experts, these conversations see ideas shared, comments made, and questions asked and answered in real time. Listed below are upcoming and archived chats. Stay tuned and join in!