Reverse Logistics: Reclaiming Value in the High-Tech Supply Chain

Date: Tuesday, October 09, 2012
Time: 11:00am PT/2:00pm ET
The high tech industry is facing two divergent challenges when it comes to product lifecycle. Consumer products are being upgraded and replaced faster than ever before. At the same time, high-end, high-value equipment is increasingly being designed for—and used—for the long-haul. These dynamics put the high-tech supply chain in a unique position to provide an additional level of service and support to the electronics ecosystem.

Consumer goods that are set aside due to an upgrade can be returned, refurbished and redeployed: thereby retaining their value for the manufacturer. Heavy equipment that is otherwise operating efficiently sometimes needs fast, dependable post-sales repair and support. The only way to effectively execute, track and manage these complex transactions is through focused attention on reverse logistics.

Reverse logistics is actually a two-way street by which products can be repaired, returned, refurbished and redeployed. Leaders in the logistics field can provide a suite of services that help manufacturers manage these complicated transactions without taxing their own resources. In this Webinar, logistics and distribution experts from UPS and electronic products solutions company Jabil will discuss the array of services provided by reverse logistics; how the system supports the 3Rs—return, refurbish and redeploy—and how manufacturers can derive the most value for their products after they reach the end-customer.

Join us on October 9 at 2 pm EST and find out how you can extract more value form your electronics supply chain.

Who should attend:

  • OEMs
  • Contract Manufacturers
  • Component Vendors
  • Electronics Distributors
  • Carriers
  • 3PLs
  • Repair/MRO Service Providers
J. Scott Hertel, High Tech Customer Solutions,UPS Global Logistics and Distribution
Scott Hertel leads the North American High Tech Customer Solutions team for UPS Logistics and Distribution. The Customer Solutions team leverages UPS' global capabilities in forward fulfillment, reverse logistics, repair, and service parts logistics to continually enhance UPS service offerings to meet the evolving needs of the High Tech supply chain.

Prior to joining the High Tech Customer Solutions team, Hertel managed Forward Fulfillment and Post Sales services operations for customers in the computing, imaging, and industrial product markets. Hertel has led multiple successful large scale implementations, including the Toshiba Depot / Channel repair and Sprint Fulfillment / Reverse Logistics operations. Hertel's focus is to effectively align UPS logistics offerings to drive service and cost efficiency within our customer's supply chain.

Hertel's UPS career has included previous assignments in Operations, Industrial Engineering, Customer Solutions and Program Management.

A native of Louisville, Kentucky, Hertel holds a bachelor's degree in business administration and economics from Bellarmine University.

Chuck Henry, Senior Director, Business Development, Jabil Global Services
Chuck Henry serves as senior director, business development for Jabil Global Services, an electronic products solutions company serving the technology and electronics companies. Chuck is responsible for managing the global business development team for Jabil Global Services' portfolio of after market/reverse logistics services, including depot repair, refurbishment, channel returns and service parts logistics.

Chuck works with customers to analyze their existing supply chains and recommend solutions to reduce total cost and improve the end customer experience. With more than 20 years of experience working with technology and manufacturing companies, Chuck has a broad knowledge of electronics after market services, EMS, semiconductor, wireless communications, automotive electronics and electronics distribution industries.

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