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5 Tips for Effective Technology Marketing

Dare I invoke the buzz words “synergy” or “win-win”? Cooperating in the marketing environment can provide a powerful boost to communications effectiveness, because two aligned companies can often generate greater interest and credibility among their audiences or networks than individually.

Some of the best examples are trade consortiums. Those can be tough to create and manage, but here are some simpler examples from the tech arena:

Hitching to a customer’s innovation
Hitachi Semiconductor was perennially seeking innovative users of their chips to demonstrate the company's advanced process technology, particularly in industrial product applications. Along came a clever customer in Win Systems, of Arlington, Texas. Win had designed a compact, single-board computer for use in harsh environments, using Hitachi's chips almost exclusively. It was an industry first with particular appeal among industrial control systems designers. Hitachi's sales and marketing team dedicated funds and some of their PR agency’s time to help Win Systems promote its new, Hitachi-based industrial computer. Both companies benefited from the substantial trade media coverage. Sales surged for both players.

Partying with the big guys
Before its acquisition by {complink 3360|Mentor Graphics Corp.}, Microtec Research, of Santa Clara, Calif., was an independent electronic design automation (EDA) software firm. The company planned an informal gathering of executives from two other firms with whom it cooperated in marketing at the Embedded Systems Conference. Working many weeks in advance of the conference, Microtec lined up an executive from {complink 2657|Intel Corp.} and a vice president from a distributor of Microtec's products. They offered out-of-town editors attending the conference an opportunity to meet in a relaxed classy environment, the Tony Bennett room of the Fior D’Italia in San Francisco’s North Beach, the oldest Italian restaurant in town.

Editors were picked up by limos outside the convention center and whisked to the restaurant, where they met the three companies' execs. After three hours of old San Francisco ambiance, wonderful Italian cuisine, and easy-going business conversation, but no sales pitches, the editors were chauffeured to their hotels. The result was Microtec Research gained substantial share of mind with key industry pundits. A contributed feature article in an important publication later resulted from the contact. For several years influential people asked when another such event would be planned. By inviting the other two companies, Microtec Research greatly broadened the appeal. By involving Intel, a much larger and better known company, Microtec demonstrated its strong relationships with industry leaders, gaining greater credibility in the process.

Creating coattails opportunities
Is your company or client associated with, or licensing its technology to, major industry heavyweights? If so, attempt to get the partner's sales and marketing people to see the marketing advantage of jointly announcing and demonstrating the customer values of the relationship. There's mileage and likely greater media coverage to be gained by working together.

The licensee gets to tell the world about how smart it is by applying new technology to its future products. It gains industry attention and sends a clear signal to the market that it will soon be making new products with distinct advantages. This approach should not be confused with a product announcement. The licensee may not want to reveal its product plans. That can still work for both players. The agreement can allude to next-generation products without giving away the specific unique benefits or blowing introductory plans.

Is your client planning tradeshow attendance or an industry event but lacking substantive news? Try teaming up with another company — not a competitor, but one in the same or a related market. A few years ago, two of my clients were planning to attend a major computer tradeshow. Both were thin on news, so we teamed them to deliver a joint executive briefing on an important new technical subject and aimed at attending media and research analysts. The briefing drew nearly double the expected editorial turnout. Many sought-after interviews resulted, and both companies were seen as expert, available resources on this important topic.

Better still, we created opportunities for both companies to communicate directly with a large number of key influencers, building awareness and credibility. Both clients were happy about the event, and the agency was a hero for at least a week following the show. If it had been a single-company attempt, the results wouldn’t have even come close.

Software vendors are in a great position to help themselves as well as large hardware vendors at the time of a new computer system introduction. {complink 2470|IBM Corp.} or {complink 2376|Hewlett-Packard Co.} has a new computer. Great! What does it do? Here comes an army of smaller companies selling software, which can promote themselves in cooperation with the hardware announcement. The coattail effect helps both hardware and software marketing efforts. Does your company make or sell something that improves another firm's products? Find one and you've got a potential public relations ally.

The tech industry is continually seeking the Holy Grail of new standards. Involvement in standards-setting committees may be the work of engineers and engineering managers, but it's fertile ground for cooperative public relations as well. Standards-setting efforts often need sponsorship. Event hosting or a spokesperson to inform the market of progress are examples of sponsor opportunities. There have been many successful PR campaigns built around trade association sponsorship and standards setting. It's a matter of seizing the opportunity and running with it. Companies that do it effectively are seen as visionary technology leaders. Their reputations grow.

Culture clash
Warning! When planning joint promotional efforts, it's wise to put one company in the lead and have others follow. Rarely will two companies work effectively if given equal roles. Like people, some companies are able to decide and act faster than others. One may have lengthy planning or approval processes for (or objections to) every tactical item. Others tell their public relations pros to “just do it.” With one company in the lead you will reduce the possibility for pacing problems, power struggles, and cooperative breakdowns.

Think co-op
Almost any tactical idea may incorporate a cooperative approach. I'm not suggesting you try cooperating with other companies or organizations on everything. Sometimes it's best and almost always faster, to fly solo. However, when the budget is thin, when awareness for your company is low, think about connecting with another organization to make the idea fly. Sports marketing and co-op consumer promotions have known this for decades. Co-op advertising and co-promotions are a huge part of many consumer programs. Stretch your marketing dollars by employing the co-promotions.

— Ford Kanzler () is managing partner of Marketing/PR Savvy (www.prsavvy.com), the tech-focused business communications firm near Silicon Valley that creates mutual marketing opportunities for high-tech companies and other businesses.

11 comments on “5 Tips for Effective Technology Marketing

  1. Tim Votapka
    January 27, 2011

    Great article. This exemplifies the true definition of Public Relations “making good works well known.” I've often recommended the tactic Ford mentions here to businesses who have “solution-based” sales reps in their channel. Our best conferences and training sessions included presentations from customers. Works like a charm.

  2. Barbara Jorgensen
    January 27, 2011

    Really good article! One of the biggest concerns for tech companies remains risk management, and the kind of cooperative agreements described here spread the risk. It's kinda like splitting the bill at dinner–divide it evenly over everyone, or weigh it toward the family of four vs the family of two. Either way, no one party gets stuck with the entire tab.

  3. Ford Kanzler
    January 27, 2011

    Thank you Barbara,

    In the struggle find and engage customers, one of the greatest challenges for many small and medium-size brands is gaining awareness and credibility. Even some well recognized brands occasionally suffer from credibility problems or find that some of their products and services aren't adequately known. Teaming can overcome challenges for businesses at nearly every development stage.

  4. Himanshugupta
    January 28, 2011

    Thanks Ford for such a good article and sharing your experience and thought with us. I find the section 'partying with the big guys' quite interesting as i did not know that PR can have a hugh impact in promoting hardcore technology. Another section that caught my attention was the 'culture clash' which emphasize to have a leader and folower even in co-op.

  5. elctrnx_lyf
    January 29, 2011

    A good article discussing about the importance of people relationships that actually help the companies to grow.  Cooperating with other companies plays an important role to promote the products effectively. It is crucial for different sub systems vendors to actually show their applications in well integrated and purposeful way. This will help in reaching the customers in faster manner.

  6. maou_villaflores
    January 30, 2011

    Understanding the changing needs of the customer is something these companies should focus. 

  7. Ms. Daisy
    January 30, 2011

    Great tips for effective marketing! Thanks for highlighting these smart marketing strategies. Partnership and Collaboration with customers is part of the PR needed to promote technology marketing.

    Emerging companies that recognize the need to pool resources with established and recognized companies by developing symbiotic partnership to leverage both internal growth and external visibilty are bound to excel.

  8. electronics862
    January 31, 2011

    Partnerships plays an important role to promote the products effectively.Partnership is to drive market share or revenues by strengthening one or more of the elements of a marketing mix – be it price, distribution, promotion, branding, awareness, or technology/product.

  9. prabhakar_deosthali
    January 31, 2011

    In my opinion , the buying decisions in any company for any technology are not based upon how advanced or innovative the technology is. But these decisions are based upon what solution the technology offers to my problems. Hence it helps when the technolgy  is marketed as a solution. Such approach gets more acceptance at corporate level and it becomes easier for the technocal guys to convince their management for the budget sanctions

  10. seel225
    January 31, 2011

    Ford i hope you would have implemented all these technology marketing strategies, anyway a useful articel with full insight into effective marketing. Any company will be successfull when they promoto their products in a effective manner. You made a interesting point about the public relations in corporate world, where most of the companies aware it. And also parternship between the companies helps to increase  the revenue and also in terms of technology.

     

  11. Ford Kanzler
    January 31, 2011

    In response to seel225's comment: Yes, the events in the article are directly from my professional experience. Glad you found the article useful.

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