The report provides a comprehensive look at how solution providers are connecting with the hi-tech industry, and how service levels are set to change over the coming 12 months.
To understand the industry as a whole, eft has asked North American solution providers serving the hi-tech industry to provide a glimpse into how both sides of the industry match-up.
Key findings in the report included:
- Top 3 customer priorities according to solution providers are Cost, Visibility and Complexity
- Top 3 customer priorities according to the customers are Cost, New Product Launches and Improved Forecasting/S+OP
- 30% of solution providers report customers are demanding price freezes, but more services
The report also looks at how hi-tech solution providers are marketing to hi-tech companies, where ocean rates are heading and what types of factors customers use to select solution providers.