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Steve Smith
Latest Posts
Supply Chain Enhances Electronics Customer Experience
Steve Smith  
2/19/2019   (1) comment
Plenty of companies still equate customer experience only with customer service. However, a supply chain snafu can do more to erode customer confidence than anything else.
Order Processing Automation Brings Good Cheer to Electronics Market
Steve Smith  
12/12/2018   Post a comment
It’s a mad dash to get orders out, shipped, and under the tree in time for Christmas morning. A breakdown at any point in the supply chain can mean the loss of revenue, customers and business reputations.
Automate Accounts Receivable to Pay Faster & Make Customers Happy
Steve Smith  
10/17/2018   (2) comments
The electronics industry is all about getting paid, but the accounts payable process is complex. Automation avoids a lot of the headaches.
6 Ways Automation Solutions Streamline Electronics Supply Chains
Steve Smith  
10/1/2018   Post a comment
Automation solutions essentially streamline supply chain operations, making them more efficient, faster, and less costly.
Team Effort Makes Digital Transformation Real
Steve Smith  
8/14/2018   Post a comment
Advanced companies are going to embrace the technology innovations that enable them to digitize their entire operations. But to get there, everyone has to get on board.
Capture Supply Chain Transparency Through Automation
Steve Smith  
7/10/2018   Post a comment
Supply chain automation makes everything more visible and transparent so customers can easily submit and track orders, the organization can measure its own performance, and customer service reps can better serve their customers, all of which translates to a stronger relationship between the vendor and its customers.
Automation Frees CSRs for Customer Care
Steve Smith  
4/9/2018   Post a comment
Manual business document processes keep customer service representatives (CSRs) from focusing on their primary concern: the customer. Automating those processes can greatly improve the customer experience and the bottom line.
Selling the C-level on Automated Order Processing
Steve Smith  
11/1/2017   Post a comment
Automated order processing leads to customer satisfaction, which drives greater revenues. The first step, though, is getting buy-in from the leaders of the organization.




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EBN Dialogue / LIVE CHAT
EBN Dialogue enables you to participate in live chats with notable leaders and luminaries. Open to the entire EBN community of electronics supply chain experts, these conversations see ideas shared, comments made, and questions asked and answered in real time. Listed below are upcoming and archived chats. Stay tuned and join in!
Archived Dialogues
Live Chat 01/15: CPOs Re-Shape Their Business Roles
Increasingly chief procurement officers (CPOs) are re-shaping their organizational role to focus on creating results far beyond cost controls. A new IBM survey explores how.
Live Chat 11/12: Examining the Cyberthreat to Supply Chains
The number of cyberattacks is on the rise and hackers are targeting the supply chain. Drew Smith, founder and CEO of InfoArmor, will be on hand to discuss the reality of today's threat landscape and what to do about it.