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Blockchain, Chatbots & Digitization Having a Greater Supply Chain Impact

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StephenGiderson
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StephenGiderson   7/25/2018 11:44:48 PM
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All these features are becoming more popular isn't solely because there is a lack of enthusiasm from industry players. In fact, they are just doing the exact opposite. Customer experience is key in every retail environment, thus companies see a need in employing new tech additions like chatbots and digitization to aid in overall customer satisfaction. Technology can be deployed around the clock which means customers can get the assistance they need 24/7. It doesn't matter if they are actually communicating with a bot, as long as their queries get answered right there and then.



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