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Customer-Centricity Takes Top Spot for High-Tech Supply Chain Principles

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Jacob
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Re: Customer support
Jacob   3/26/2014 11:40:04 PM
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"I've heard good examples lately of distributors providing design expertise and guidance, especially around energy savings and other environmental design issues. It's a positive trend for sure."

Hailey, different form of support starting from design to final marketing.

Jacob
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Re: Customer support
Jacob   3/25/2014 11:04:37 PM
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"I realize nowadays a number of distributors still do not try to build up their technical support base. All they want is just sales. "

Alex, for them it all business. If  customers need support, they may offer at a variable price based on type of support (Email, onsite, over phone, 24*7 etc) requirement.

HaileyMcK
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Re: Customer support
HaileyMcK   3/25/2014 12:34:52 AM
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@Jacob, I've heard good examples lately of distributors providing design expertise and guidance, especially around energy savings and other environmental design issues. It's a positive trend for sure.

t.alex
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Re: Customer support
t.alex   3/21/2014 10:07:26 AM
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Jacob, yes. And I realize nowadays a number of distributors still do not try to build up their technical support base. All they want is just sales. 

Jacob
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Re: Customer support
Jacob   3/16/2014 11:41:22 PM
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"I totally agree with this. When selecting certain components via distributors, we really put emphasis on the capability of supporting us  from development process till production."

Alex, support is a critical factor, especially when development team is stuck with certain issues. Only experts can resolve such issues.

_hm
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Re: Why only hi-tech?
_hm   3/13/2014 8:12:25 PM
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@Hailey: This model of preferrential treatment to hi-tech, presumed by other as at their expense, may boomrang. Also, in long run, all business ar equally improtant!

HaileyMcK
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Amazon
HaileyMcK   3/13/2014 7:47:52 PM
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I just read this post abouit Amazon's Prime service: Amazon plans Prime fee hike by $20, risks consumer wrath. Do you think this price hike is against customer centricity or do you think it will fly with consumers?

 

 

HaileyMcK
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Amazon
HaileyMcK   3/13/2014 7:47:49 PM
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I just read this post abouit Amazon's Prime service: Amazon plans Prime fee hike by $20, risks consumer wrath. Do you think this price hike is against customer centricity or do you think it will fly with consumers?

 

 

HaileyMcK
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Re: Why only hi-tech?
HaileyMcK   3/13/2014 7:43:43 PM
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@_HM, we're talking about high-tech specifically not because it's more imporant than any other, but becuase its' our niche. From what i've seen customer service is becoming more important across the board in all industries.

t.alex
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Supply Network Guru
Re: Customer support
t.alex   3/11/2014 9:46:12 AM
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I totally agree with this. When selecting certain components via distributors, we really put emphasis on the capability of supporting us  from development process till production.

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