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Avnet Launches After-Market Services Business
4/4/2012

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Barbara Jorgensen
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After-market services
Barbara Jorgensen   4/6/2012 8:58:07 AM
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I also must mention that global distributor Arrow provides after-market services as well. Although I am not as familiar with their service model, Arrow got into reverse logistics a little more than a year ago. I think the most compelling argument in favor of distributors being in this business is their infrastructure; their global reach; and the fact that they have a lot to gain by making sure their suppliers are served at the front end of the supply chain and the back end.

t.alex
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Supply Network Guru
Re: customer support
t.alex   4/5/2012 5:10:50 PM
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This is really useful to help customers cover different geographical locations with the wide coverage of Avnet. 

Barbara Jorgensen
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Blogger
Re: customer support
Barbara Jorgensen   4/5/2012 3:15:04 PM
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@t.alex: yes. An OEM can contract Avnet to do the repair and/or recycling of cell phones, for example. In Brazil, that's exactly what Avnet does: consumers can drop their phones off at a storefront for service or turn them in to be recycled. Avnet issues the credit to the consumer who then can buy an upgrade.  But in a broader sense, Avnet sells components to an OEM; the OEM makes the cell phone: and then Avnet picks the phone up again in the repair/services and disposal end. Is really is cradle to grave if you think about it.

t.alex
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Supply Network Guru
customer support
t.alex   4/4/2012 5:54:25 PM
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I believe this is supposed to cover up the customer service and support once OEM sells their goods?



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