As organizations count on the supply chain for strategic differentiation, the enterprise software used in the suppoy chain becomes critically important. So do the use interfaces offered by these solutions. Choosing the right one can make all the difference to supply chain and to the OEM.
User interfaces (UX) have often been treated as a second thought when it comes to enterprise software implementation, but the proliferation of easy-to-use consumer technology has brought new demands from employees. Imposing difficult to use software down onto employees can lead to a disengaged workforce, lost time, and falling revenue. But it doesn’t stop there – this can have a knock-on effect on how companies move forward a well.
An IFS usability study of over 200 enterprise software users also found a strong correlation between successful digital transformation and software usability. Respondents who said their enterprise software prepared them for digital transformation, for instance, were 400% more likely to say their enterprise software was very easy to use. However, 88% of respondents said, when they were faced with poor software usability, they would abandon enterprise software in place of Excel spreadsheets.
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Here are six trends enterprise software must tap into if organizations want to drive revenue and keep employees engaged.
The consumerization of instant-messaging: As more and more people get used to swiping on their smartphones and using chat apps such as WhatsApp or Facebook Messenger, they begin to expect this same quick interaction from enterprise software. Delivering an intuitive, clean, and visually appealing UX that allows quick actions without going through too many steps before performing a task is a must. This has been the motivator behind a lot of companies enabling enterprise systems to be accessed through these kind of services, such as the popular WeChat social networking service in China.
Deliver the right information at the right time: Rapidly increasing data volumes within organizations have made it even more urgent to personalizeinformation and make it available at a moment’s notice. The CEO needs top-level financial data, whereas supply chain professional may be looking for inventory or shipment data and the service engineer may need the latest asset status from a power generation turbine or manufacturing line. Role-based user interfaces have been developed to meet these individual needs. When paired with new technologies such as artificial intelligence (AI) and machine learning (ML), the role-based interface can also become intelligent, predicting how you want your personalized interface displayed and automatically adapting what information is shown - for example, depending on the device you use and how much is practical to display. The future user interfaces will be smart and evolve to learn from your past actions and preferences.