Every organization has IT assets and electronic devices that eventually reach their end of life or are no longer needed. Unless appropriately managed, these assets pose potential data security, environmental, and brand risks to any organization. Likewise, if handled correctly, they represent opportunity and a potential to return real value.
The field of IT asset disposition (ITAD) has started to be formalized only recently, and much of the world has yet to adopt best practices. Gartner's first-ever Magic Quadrant for IT Asset Disposition, Worldwide, published at the end of 2013, demonstrates that the field is still fragmented with few leaders. I'm proud to say that Arrow, through its value recovery business, is one of them.
As a leading ITAD provider, Arrow has grown in this space by acquisition and through organic growth. Last year, we acquired U.S. Micro, as well as Greentech in Scandinavia. And we opened a brand-new Arrow facility in São Paulo, Brazil.
The best among ITAD providers are making industry best practices the norm and pushing for ever-greater accountability, service, and value. In the world of IT asset disposition, this means:
- Protecting customers' assets
- Protecting customers' data
- Protecting customers' brand
- Protecting workers
- Protecting the environment
To ensure that Arrow is always reaching this objective consistently everywhere we operate, we've created our “one global policy” that features a raft of certifications, including ISO 14001, ISO 9001, OHSAS 18001, Responsible Recycling (known as “R2”), e-stewards, and the Recycling Industry Operating Standard (RIOS).
In places such as Brazil, this is no small challenge. No other electronics processing facility in South America had ever faced the challenge of trying to get certified to R2 or RIOS, for example. To overcome these challenges in Brazil, we used US-based auditors to do the compliance inspections and hold us to the same exact standards that are used in all of our facilities.
As the ITAD industry continues maturing, certainly the path toward ensuring that processes and procedures adhere to the highest standards in the industry will be more mapped out. And that will encourage all ITAD providers to strive toward higher standards, which is good news for companies seeking assurance that their assets are being processed in an environmentally and socially responsible way.
Let us know how your organization is handling the question of ITAD. What best practices have you discovered?