There's an app for that. That's long been the joke amongst smartphone toting consumers. More and more, the same can be said for supply chain management and logistics tasks.
Embracing mobility promises to increase visibility and responsiveness in the supply chain when properly leveraged. For these reasons, businesses are more and more interested in embracing mobile applications. In this year's North American Mobile Enterprise Applications report, Frost & Sullivan reported that companies reporting the use of at least one mobile worker application rose from 73% in 2013 to 82% this year. “Currently, 49 percent of businesses across North America adopt between one and ten applications, indicating a significant acceptance of these solutions,” the report said.
“Satisfaction levels among businesses that have implemented mobile worker applications have risen after previously showing a descending trend,” said Frost & Sullivan Customer Research Analyst Diana Herrera.”Current users cited increased employee productivity and business process efficiencies as key business impacts influencing satisfaction levels.”
For the logistics and supply chain, the benefits are significant. Today, third-party logistics providers face a variety of challenges, according to a report from Open Market titled “Third Party Logistics: A Best Practice Guide to Mobile Engagement.” This list includes:
- Global distribution of suppliers and employees over multiple continents
- Increased service expectations from consumers
- Strong expectations of anytime/anywhere communication on the part of mobile-savvy individuals
- Increased vulnerability of supply chains to risks ranging from terrorism to cyber attack, as well as natural disasters and severe weather
The infographic below from eft outlines the state of mobile logistics. Has your organization implemented mobile apps into the supply chain? Let us know about your experiences in the comments section below.
— Hailey Lynne McKeefry, Editor in Chief, EBN