BANNOCKBURN, Ill. — IPC Study of Quality Benchmarks for the Electronics Manufacturing Services (EMS) Industry for 2011 is now available from IPC — Association Connecting Electronics Industries. The annual study provides data to EMS companies interested in comparing their key 2011 operating variables to those of other EMS providers by type of product.
The survey-based study covers financial and production data, assembly attributes, yields, defect rates, customer returns, supplier performance, customer satisfaction and certification data. IPC member companies providing EMS or contract assembly services were invited to participate in the survey which was conducted in February and March 2012. The survey sample includes 25 EMS companies from North America and Asia.
Participants provided point-of-reference data for sales growth, expenses on research and development (R&D) and capital equipment as a percentage of net sales, average collection and payable periods and the number of printed circuit boards (PCBs) completed in 2011. Respondents also reported internal yields for key processes, including surface mounting, wave soldering and selective soldering. Customer satisfaction metrics regarding returns and on-time deliveries were also provided.