People are the most valuable piece of the supply chain puzzle. Without great supply chain folks, our supply chains would break, the wheels would stop turning, and we would end up in chaos.
It is the knowledge that people hold that make them invaluable; knowledge of their supply chains, the collaborative relationships that they have established with supply chain partners, their understanding of how the intricate and complex supply chains operate, and their understanding of the support systems in place.
The problem is that people don't stay around forever. They change jobs and companies and take with them critical knowledge.
So how do you mitigate the risk of losing critical knowledge from your supply chains?