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Nemos
User Rank
Supply Network Guru
EOL time
Nemos   5/24/2011 5:19:21 PM
NO RATINGS

A lot of people they don't know that the products they buy have a EOL time. I believe even if it is very costly to have stock to support out of date products it gives a sense to the customer that the product he bought is reliable. Furthermore, it is not a good tactic to "kindly forcing" the customer to update his product, because you don't have set an afterlife plan.    

prabhakar_deosthali
User Rank
Supply Network Guru
Bind the EOL planning with your product warranty
prabhakar_deosthali   5/25/2011 1:45:18 AM
NO RATINGS

In the automobile industry there is a legal requirement ( In India at least ) that for every vehicle model on the road, the spare parts should be guaranteed for at least Seven years from the date of its delivery to the customer. This automatically forces the  responsibility of planning for the spare parts supply onto the vehicle manufacturer. For electronic products , I do not know whether such legislations exist or not. But it may be advisable on part of the governments to make such legislations for mandatary supply of spare parts at least for the products which fall in Health-care and military category.  This will enforce some kind of guranteee of spare parts supply till the EOL of a product.  Once the manufacurers are legally bound they will automatically force their parts suppliers to enter into similar legal agreements for the supply of the spare parts.  In the absense of such legal frame work, the manufacturers themselves should proactively make it clear to their customers, the period beyound the guarantee period, for which there will be assured supply of spare parts. The pricing structure can take care of the cost escalation for the parts manufacturer as the production of a particular part is ramped down.

FLYINGSCOT
User Rank
Supply Network Guru
EOL dilema
FLYINGSCOT   5/25/2011 4:33:22 AM
NO RATINGS

We had an old RF product that sold in reasonable quantities but never set the heather on fire.  However after several years and unbeknownst to us a customer of ours had been working on a product using our part that had just hit the mother lode.  When they asked for us to ramp up the product we were informed by our exteral silicon supplier that the particular silicon process was now EOL and all the relevant equipment was now disposed of.  We did not foresee this as we had thought we had bought enough EOL wafers to satisfy our meagre demand for several years to come. We could not recover the situation, upset our customer and lost a potentially very lucrative deal.  It was not possible to design or offer another part as the RF technology was so specific to that customer's application.  Moral of the story is that one needs to manage one's own EOL situation but also keep on top of all your suppliers and customers too.

Backorder
User Rank
Supply Network Guru
Re: Bind the EOL planning with your product warranty
Backorder   5/29/2011 11:48:04 AM
NO RATINGS

In most cases I have come across, end customers who are sensitive to EOL issues like the medial, military, government facilities et al. take care to ensure their BOM would be supported by suppliers for as long as they need. Although,  it is essential to provide the right amount of lifetime support to your customers, keeping a useless stock of components is also a sin for inventory managers.

mario8a
User Rank
Stock Keeper
Planning for Afterlife
mario8a   5/29/2011 11:21:13 PM
NO RATINGS

Hello

our company makes a very good job on keeping products that should be EOL long time ago, those products are rarely offered in catalogs or retail dsitributros.

even those products will cost a lot of many just to keepo the inventory or setup the production line for a few quantities, some customers are loyal to those products.

Recently we had a customer complaint, the customer shipped the product to our company and asked to get it fixed not replaced, the product was adquired 30 years ago and it was still in operation (headset for tower control), we  fixed and shipped back to its owner.

Regards





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