There's still no script for the great American IT outsourcing project. But today's most common outsourcing pitfalls have less to do with technology and everything to do with relationships and communication. Or lack thereof.
“Both companies have to rise to the occasion to make it work,” says Romi Mahajan, president of the KKM Group, a marketing consulting firm, which outsources some of its IT operations.
Nevertheless, communication breakdowns and finger pointing frequently derail even the best-laid outsourcing plans. Here are four missteps to avoid.
For the full story, see EBN sister site InformationWeek.
— Shane O'Neill is the managing editor of InformationWeek.