Nobody likes to be kept waiting: Standing in line. Stuck in traffic. Hanging around waiting for the one person, process or thing that’s holding up your ability to get done and get on your way. Retailers and restaurateurs long ago realized they were losing customers who were frustrated and fed up with the waiting game—that’s the reason those industries have enthusiastically embraced line-busting strategies and mobile technologies that reduce or eliminate service and checkout delays.
So why do shippers and carriers continue to put up with costly delays that frustrate drivers and dockworkers?
In an industry that’s already struggling with a severe driver shortage and caught up in the stranglehold of a significant capacity crunch, this is not a matter of coddling our workforce. Especially now that the ELD mandate’s Hours of Service (HOS) rules are in force, driver availability and flexibility are heavily regulated, highly restricted and electronically monitored.
When drivers are facing strict drive-time limits tied to mandatory consecutive off-duty hours, required rest-break schedules and the 60/70-hour on-duty limit in 7/8 consecutive days, there’s no room for preventable load and unload delays like yard congestion, idle time, dock bottlenecks, paperwork mix-ups, and detention fees or assessments. Once a driver’s allowable work window is closing, your ability to control your operation’s schedule, labor and resource availability, and overall productivity goes out the window, too.
It’s such a waste.
The good news is that the new HOS rules are forcing shippers and carriers to take steps to improve communication and visibility in ways that improve efficiency. One way to do this is by implementing a top-of-the-line dock scheduling system.
Similar to the way mobile line-busting tools in retail and restaurant industries move the point of contact closer to end customers, a cloud-based dock scheduling system enables real-time electronic communications among all networked shippers and carriers, allowing them to optimize pickup and delivery traffic based on actual current conditions. Typical results of implementing a dock scheduling system include:
- 40% reduction in detention
- Corresponding reduction in demurrage claims
- 30% reduction in processing time
- 20% increase in loading performance
- 50% reduction in the picking area
- Better traffic control and safety on location
- Streamlined shipping and receiving process
- Improved personnel and resource planning.
Cloud-based dock scheduling solutions give all partners a real-time overview of every shipment, so all dock operations and resources function in a smooth, timely and efficient manner. No trucks idling and waiting at the dock, running up accessorial charges and detention fees, or violating HOS regulations. Cutting out the waiting game improves your logistics game by letting you move more product in the same amount of time using the same amount of resources.