Now in its 31st year, UBM's Global Distributor Customer Evaluation Study continues to mark the evolution of how OEM customers perceive their distributors. The study, which was released to a select audience at the recent EDS tradeshow in Las Vegas last week, takes a deep dive on what customers think and say about the leading electronics distributors that serve their needs.
In this year's study, electronics professionals said that specialty distributors are doing a better job of delivering on promises than any other sector. Catalog distributors, meanwhile, were heavily critiqued on a variety of factors, while broadline distributors received mixed marks.
The study, which was conducted online between March 1 and April 12 of this year, polled a record-breaking 3,268 electronics industry professionals worldwide in supply chain, corporate management and design functions. The survey asked them about their perceptions of the big names in the electronics distribution arena—who they buy from and how they rate a variety of items, from web site to customer service. It asked about five product categories: semiconductors, connectors and interconnect, passive components, electromechanical devices, and power.
Click the image below to start a slideshow drills down into the most interesting highlights from the study. A full copy of the study is available for download.
— Hailey Lynne McKeefry, Editor in Chief, EBN