Threat of Robot Warehouse Invasion Overblown

During a couple of recent trade shows and conferences, I heard some intriguing presentations on how robots taking over warehouse worker jobs.   By many accounts, venture capitalists are flocking to fund these companies. Naturally, I wanted to get a reality check from real end users and decision makers. I wanted to know, if they had decided to move to robotics, about the return on investment (ROI) they expected, as well as how they built their case and sold it to management. 

In 2012, Amazon acquired Kiva Robots to use in the warehouse.

In 2012, Amazon acquired Kiva Robots to use in the warehouse.

Recently, during a client meeting, I asked one datacenter (DC) manager, a really smart guy, about what he thought about the idea that robots would replace people. This DC is located near Boston, so worker costs are high, about $19 per hour. He also had many long-tenured workers, making them even more expensive. I figured that the hype and buzz about robots would be exciting for him. Imagine my surprise when he told me that a deployment of robots would cost nearly the same as human workers. Instead of paying supervisors to manage people, he would have to hire programmers to manage the robots—and those professionals come with a much higher price tag, with salaries in the six figure range rather than $40,000 to $60,000 per year for a warehouse supervisor. However, one programmer could manage more robots than a single supervisor with employees. 

Next, he turned to the question of the way that work ebbs and flows in most warehouses. With humans, he can send people home or give people more hours depending on how much work there is to be done. Meanwhile, the deployment of robots carries a high initial price tag.

Just the same, he admitted that he would at least consider robots the next time he has to deploy a new conveyor or material handling equipment. Robots can be easily configured and/or programmed to perform different functions, a reality that is helpful in helping organizations evolve to work with changes in business 

Especially in the supply chain, organziations distributin products need to regularly evaluate their businesses including technology, people, and processes, every five to seven years at minimum. Added to that, customer whims are changing at an ever quicker pace, requiring OEMs to act even more quickly than ever before.

For businesses trying to react to peak holiday seasons, robots may offer a compelling argument, compared to hiring temporary seasonal workers. Margins become critically important, but the need for efficient and effective customer service, as well as timeliness, remains as important as ever. Often, warehouse managers call “all hands on deck” to get through the rush weeks or hire temporary workers. Some retailers have tools that are used only during holiday season by temp workers. It would be important for organizations to weigh the pros and cons of how robots might or might not help scale up during a peak.

I finally concluded after this conversation that there are no easy answers. What do you think will happen? Will robots replace human workers in the warehouse? What do you think you’ll see in your supply chain? Let us know in the comments section below.

3 comments on “Threat of Robot Warehouse Invasion Overblown

  1. oldsvet3
    January 26, 2018

    You said the robot's cost as much as Humans. But Robot's will show up every day No sick Day's????????????????????????????

  2. michaelmaloney
    October 9, 2018

    At the end of the day, human intervention will still prevail because not every single work process can be replaced with a robot or other forms of mechanics. Though human error can never be fully eliminated, this does not mean that technology does not produce glitches as well. There are times when system breakdowns can take place which only a human worker can intervene and perform the reconcilation of data. Perhaps the percentage of human workers is going to be lower than robots but the relevance of them is still very much available in the work market today.

  3. ChristopherJames
    February 22, 2019

    It seems rather obvious that employing the use of robotics in your manufacturing floors or in your facilities will naturally help to decrease expenditure on manpower but I'm wondering just how much training and other extraneous costs there are involved in getting set up. I reckon that in the end the costs might just come about even because there are some jobs that still require a human touch don't you think?

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